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Showing posts with the label CRM

Back to my WS-Root

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After a long time looking into Application development and UX widget, I am taking a fresh look at Web Services and I'll be starting to play with JSON and REST ideas. But first thing first, I have to refresh my IDE install on my MacBook Air - This is an easy 2 steps process: Download the latest version from OTN - Version 11.1.2.1.0 is the latest (Build 6081). Follow the steps from Shay's blog . The 1.7 GB file is not really lightweight on the WIFI network - it's better to have something else to do while waiting for the file to be ready, like learning about Oracle Enterprise Repository: Start with the overview, here . Next is the Java API References , a.k.a. the JavaDoc and the OSR online documentation . There is a lot of reading material, so you should be good for some time. You can also browse the Sample Code collections on OTN - My next stop is the Oracle CRM On Demand Sample Code . Here are 3 screen shoots that are important: Pop-up screen you wi...

Customer Service and user experience

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I have been trying to setup a new account with Amazon to get into the french version of the associate program, and got an email with potential french readers. It all started well, with a nice intro: Cher Partenaire, Merci d'avoir pris contact avec le Programme Partenaires d'Amazon.fr.  Then, there was a link: Ai-je résolu votre problème?     Si non, cliquez ici s'il vous plaît :  +a short link After I answered a few questions, I got a nice 'Call Me' offer, except they are close right now.   Why are we not able to get a better user experience and see the open hours upfront? It would be nice to have an asynchronous way to keep in touch on my current issue or ticket. CRM has still a long way to go, especially for free services. Or am I asking too much here?